Hi, I'm Vikas Tiwari
Senior Product Manager · Agentic AI, RAG & Platform Products
8+ years shipping B2B SaaS and GenAI products
About Me
Senior Product Manager focused on agentic AI, RAG, and platform products.
8+ years in B2B SaaS and GenAI. Currently at Trinka AI leading a 20+ person team of AI engineers, data scientists, designers, and PMs. Work spans agentic workflows, RAG experiences, model evaluations, and Human-in-the-Loop systems.
Hands-on with LLMs, APIs, MLOps, experimentation, and AI evaluations.
Product Leadership
Led product initiatives from conception to launch, achieving 85% on-time delivery
AI Integration
Spearheaded AI-driven features with 80% adoption in month one
Data-Driven
Leveraged analytics and metrics to drive product decisions and optimize user experience
Experience
Senior Product Manager
Trinka AI- Own product strategy and delivery across Trinka Cloud, Desktop, and AI/ML platform for a 20+ member cross-functional team of AI Engineers, Data Scientists, Frontend, Backend, Designers, and Junior PMs across 4 concurrent product lines.
- Led a 5-member team building agentic AI workflows for CS, HR, Operations, and PM teams: Playwright-based browser automation, multi-agent translation pipelines with planner, orchestrator, and sub-agent stages, and HITL controls. Built on MCPs, n8n, self-hosted LLMs, and RAGflow.
- Defined evaluation frameworks and acceptance criteria for in-house grammar correction (GEC) and AI content detection (AICD) models; partnered with the DS team on testing, scoring logic, and production readiness across multiple model releases.
- Mentored 4 junior PMs on PRD writing, stakeholder alignment, and execution discipline; ran structured grooming, sprint planning, and phase-wise release ceremonies across all product lines.
Product Manager
HowNow · AI-powered LXP- Defined product vision and shipped an AI-powered Skills Profile using RAG + vector database, achieving 80% adoption in month one with sustained engagement over 90 days.
- Reduced enterprise time-to-value by 75% (12 weeks to 3 weeks) by redesigning onboarding flows, eliminating manual handoffs, and introducing parallel setup checkpoints.
- Built an AI innovation division; deployed self-hosted LLMs (Llama, DeepSeek) and an open-source agent stack (LangChain, Langfuse, Langflow, n8n, Mem0) to cut inference costs and reduce vendor dependency.
- Standardised a 40K+ item taxonomy using AI embeddings and cosine similarity, improving categorisation accuracy and content discoverability across the platform.
- Established a 6–12 month planning cadence with a prioritisation matrix, CS pods, and cross-functional alignment, achieving 85% on-time delivery across 25+ feature launches.
- Defined the PRD workflow integrating AI assessment criteria, user stories, epics, multilingual localisation requirements, and accessibility compliance checks.
Lead Consultant
NDS Global- Shipped an enterprise chatbot platform for 100K+ users, reaching 90% adoption in 4 months through Dialogflow/QnA Maker tuning and targeted change-management campaigns.
- Built an onboarding automation system saving ~$1.6M annually and freeing ~3 hours/day in workforce capacity. Promoted to Lead Consultant from Sr. Consultant.
- Managed end-to-end SaaS analytics launches; delivered 3 weeks ahead of schedule and boosted adoption by 40% through tailored enablement programmes.
- Conducted behavioural analysis using chat logs, intent reviews, and targeted interviews to improve chatbot accuracy and onboarding experience.
- Defined sprint planning, release readiness, and QA processes, improving execution predictability and stakeholder confidence.
Business Analyst
Selekt- Launched a cross-marketing + chatbot platform, growing DAU from 1.5K to 4K with 20% MoM growth sustained over five months.
- Led beta programmes and analysed A/B tests to align feature delivery with North-Star metrics and improve conversion rates.
- Designed a visual chatbot builder for non-technical users, converting 50%+ freemium users to paid plans.
- Implemented structured QA cycles within WIT.ai and Dialogflow to validate and fine-tune chatbot flows, improving conversational agent performance.
Content Development Editor
Packt Publishing- Led 15–20 IT book projects (Python, DevOps, Cloud), coordinated 50+ authors, and maintained a 95% on-time publication rate.
- Directed editorial and production workflows, aligning milestones across technical reviewers, designers, and marketing teams.
- Built progress dashboards to surface throughput bottlenecks, reducing peer-review and design-stage delays.
What I Build
8 product initiatives across AI integration, enterprise onboarding, growth platforms, and automation
0→1 AI-Driven Skills Profile Launch
Defined product vision and shipped an AI-powered Skills Profile using RAG + vector database, achieving 80% adoption in month one with sustained engagement over 90 days
Enterprise Onboarding Transformation
Reduced enterprise time-to-value by 75% by redesigning onboarding flows, eliminating manual handoffs, and introducing parallel setup checkpoints
Partner Ecosystem Expansion
Built content partnerships generating £150K ARR and cutting churn by 15%
AI-Powered Taxonomy Cleanup
Standardised a 40K+ item taxonomy using AI embeddings and cosine similarity, improving categorisation accuracy and content discoverability
Enterprise Chatbot Platform
Shipped an enterprise chatbot platform for 100K+ users, reaching 90% adoption through Dialogflow/QnA Maker tuning and targeted change-management campaigns
Onboarding Automation System
Built an onboarding automation system saving ~$1.6M annually and freeing ~3 hours/day in workforce capacity
Growth Platform Launch
Launched cross-marketing platform growing DAU from 1.5K to 4K with 20% MoM growth
Visual Chatbot Builder
Designed no-code builder increasing freemium conversion from 8% to 54%
Skills & Expertise
Product Craft
Technical & AI
Leadership
Tools
Certifications
Projects
Side projects and tools I've built
Save Web Pages as Offline ZIP Files
A Chrome extension that captures web pages with pixel-perfect accuracy. Single page or full-site crawl up to 500 pages. Outputs a ZIP with HTML, CSS, images, fonts, videos, and a detailed asset report.
AI-Powered Product Management Knowledge Hub
Aggregates 86 RSS feeds, 298 podcast transcripts (4.5M+ words), and user-uploaded documents into a searchable knowledge base. AI chat with RAG retrieves relevant sources and generates contextual responses with citations.
Natural Language to SQL Converter
Convert natural language questions into SQL queries using OpenAI GPT-4o and LangGraph agent workflows. Features a React + Shadcn UI frontend with a FastAPI backend, querying a PostgreSQL sales analytics schema with 16 tables.
AI-Powered Manga & Comic Colorizer
Upload a black-and-white manga/comic PDF and get a fully colorized version, processed locally with no cloud APIs. Supports auto mode and reference-based colorization with live preview, cross-page color consistency, and optional 4x upscaling.
Let's Talk
Open to product leadership roles in AI/ML, SaaS, and enterprise software. Let's discuss how I can drive impact for your team.